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Debt Solutions Southwest Ltd is regulated by the Ministry of Justice in respect of regulated claims management activities. Its registrations is recorded on the website www.claimsregulation.gov.uk
Debt Solutions Southwest Ltd is fully licensed by the Office of Fair Trading to provide debt management and credit broking advice.
Debt Solutions Southwest Ltd is a debt management business based in the South West of England, providing a full debt management and credit advisory service to individuals and businesses.
Please follow our complaints procedure to help us resolve your complaint as quickly as possible.
If you want to complain, please provide the following details.
• Your name and address
• Your daytime phone number
• A clear description of your complaint or concerns
• Details of how you would like us to rectify the situation
What we will do
We will do our best to sort out your complaint immediately. Sometimes it may take longer to fully investigate. If this happens, we will do the following:
• Your complaint will be acknowledged in writing within seven working days of receipt.
• Keep you updated with our progress.
• We aim to resolve complaints within four weeks. If we are not able to do so, we will write to you explaining what is happening and when we expect to sort out your complaint.
• Once an assessment and full investigation of your concerns have been made, we will send you a final response letter within eight weeks.
How to contact us
Telephone: 01823 337471
Post: Glenside, Riverside, Taunton TA1 1XG
Email: johnhawkey@btinternet.com
If you e-mail us, we usually reply to you by e-mail. However, if we need to refer to confidential information or enclose copies of important documents, we may contact you by post instead.
What to do if you are dissatisfied with our response
If you still remain dissatisfied with our final response or eight weeks have passed since you first let us know about your concerns, you can refer your complaint to the Claims Management Regulator.
How to contact the Claims Management Regulator
Post: Monitoring and Compliance Unit, 57 – 60 High Street, Burton-upon-Trent, Staffordshire DE14 1JS
Website: claimsregulation.gov.uk